If you've viewed the page on [[Contacts|Managing Contacts]] then you already know that Departments are the true "owners" of assets within the data center. The reasoning behind this is that when John in Accounting sets up a server, and then gets a job somewhere else a year later, the server doesn't leave with him. It really belongs to Accounting. For that reason, [Contacts]] are associated with a Department (and can even be listed for multiple departments) but the ownership itself goes to the Department.

If you've viewed the page on [[Contacts|Managing Contacts]] then you already know that Departments are the true "owners" of assets within the data center. The reasoning behind this is that when John in Accounting sets up a server, and then gets a job somewhere else a year later, the server doesn't leave with him. It really belongs to Accounting. For that reason, [[Contacts]] are associated with a Department (and can even be listed for multiple departments) but the ownership itself goes to the Department.

Departments are represented in the fac_Department, and Contact associations to Departments are stored in fac_DeptContacts.

* ExecSponsor - This is the "boss" for the department. It can be blank, but we typically use it to keep track of who to go to in a department if you need to escalate a business, rather than technical issue. For example, you are going to change your policies in the data center and need to communicate it on a business level.

* SDM / Service Delivery Manager - This is the account manager within your organization that would deal with this customer. It is still optional.